Updated Friday 11 September 2026 – Information on services for Saturday 12 September and the timing of refunds has been added.
Services on the Ikawa Line (South Alps Abt Line) will be suspended as set out below, following a fallen tree between Nagashima Dam Station and Hiranda Station on Thursday 10 September 2026.
We sincerely apologise for the inconvenience caused to customers who had planned to travel.
- Friday 11 September: All services suspended throughout the line between Senzu and Ikawa
- Saturday 12 September: All services suspended except for Toby the Tram Engine
Service arrangements for Sunday 13 September and beyond will be confirmed by around 15:00 on Friday 11 September and announced on this page.
For customers with existing reservations
All reservations for travel on Friday 11 and Saturday 12 September (excluding Toby the Tram Engine) will be cancelled by us, and your full fare will be refunded. No cancellation fees will be charged.
We are sending guidance emails to the address you provided at the time of booking.
Depending on your email settings, messages from us may be directed to your junk or spam folder.
If you cannot find our email, please also check your junk or spam folder. If it is still not visible, please contact us using the details below.
Due to constraints of the reservation system, cancellation and refund processing will be completed from Monday 14 September onwards.
Until processing is complete, your booking may continue to appear as “confirmed” on the reservation website. Please be assured that we are handling cancellations sequentially, and kindly wait for the process to be completed.
We kindly ask that you do not cancel your booking yourself.
If you cancel via the reservation website on your own, standard cancellation fees will apply.
Refunds for credit card payments
Once the above procedures have been completed, the timing of refunds may vary depending on your card issuer’s billing cycle.
In some cases, the fare may be debited once and refunded in a subsequent month, depending on when payment was processed. Thank you for your understanding.
Contact: Ōigawa Railway Sales Department
Tel:+81-547-45-4112 (10:00–17:00)