Updated Friday 11 September 2026 – Information regarding the expected service status for Sunday 13 September has been added.
Services on the Ikawa Line (South Alps Abt Line) will be suspended as outlined below, following a fallen tree between Nagashima Dam Station and Hiranda Station on Thursday 10 September 2026.
We sincerely apologise for the inconvenience caused to customers who had planned to travel.
- Friday 11 September: Full suspension of all services between Senzu and Ikawa
- Saturday 12 September: All services suspended except for Toby the Tram Engine
- Sunday 13 September: Service status under review (update expected around 13:00 on Saturday 12 September)
Removal work on the fallen tree will begin on the morning of Saturday 12 September; however, the completion time is not yet known.
As a result, there is a possibility that services on Sunday 13 September may also be suspended.
We will provide an update regarding Sunday’s operations on this page around 13:00 on Saturday 12 September.
For customers with existing reservations
All reservations for travel on Friday 11 and Saturday 12 September (excluding Toby the Tram Engine) will be cancelled by us, and your full fare will be refunded. No cancellation fees will apply.
Should services on Sunday 13 September also be suspended, the same arrangements will apply.
Guidance emails are being sent to the address you provided at the time of booking.
Depending on your email settings, messages from us may be directed to your junk or spam folder.
If you cannot locate our email, please check those folders as well. If it is still not visible, please contact us using the details below.
Due to constraints of the reservation system, cancellation and refund processing will be completed from Monday 14 September onwards.
Until processing is finalised, your booking may continue to appear as “confirmed” on the reservation website. We will be handling cancellations sequentially, so please wait while we complete the process.
Please do not cancel your booking yourself.
If you cancel via the reservation website, standard cancellation fees will be applied.
Customers with reservations for Sunday 13 September are also asked to refrain from cancelling until the service status is confirmed.
Refunds for credit card payments
Once processing is complete, the timing of refunds may vary depending on your card issuer’s billing cycle.
In some cases, the fare may be charged temporarily and refunded in the following month. Thank you for your understanding.
Contact: Ōigawa Railway Sales Department
Tel: 0547-45-4112 (10:00–17:00)